Language Line Services Now Offers Its Healthcare Clients Cultural Competency Training Through...



Quality Interactions® is an e-learning program that provides case-based instruction on cross-cultural health care.  

This interactive program focuses on common cross-cultural scenarios that build a framework of knowledge and skills for delivering quality care to diverse patient populations and interacting effectively across cultures.

Wonder who is behind Quality Interactions?  See bottom of this page for details...


There are several versions of the Quality Interactions e-learning program which include the following:

  • Quality Interactions for Physicians: This evidence-based, case-based learning program  features three patient cases and allows the clinician to participate in realistic clinical encounters while learning key concepts and skills for delivering effective cross-cultural care.
  • Quality Interactions for Nurses & Case Managers: An evidence-based, case-based learning program similar to the physicians' version, allows nurses and other health care professionals to interact with patients in realistic clinical settings to learn about providing effective cross-cultural care.
  • Quality Interactions Refresher Courses: Similar in structure to the two-hour course for physicians and nurses, each refresher course presents one new cross-cultural patient case. Refresher cases help to reinforce the major concepts learned in the two-hour course while presenting a new clinical scenario.
  • Quality Interactions for Health Care Employees: This web-based, interactive program teaches many of the same concepts and skills as the original Quality Interactions program, but is geared toward all employees in health-related organizations rather than clinical staff. The program teaches concepts and skills for understanding and interacting effectively with individuals from culturally diverse backgrounds including patients, customers, and coworkers.
  • Cultural Competency Resource Center: Our Cultural Competency Resource Center Website helps healthcare professionals access vitally important information that will help them better communicate and care for patients of diverse cultural backgrounds. Within the website is the content from all the Quality Interactions® training programs, as well as additional helpful tips on different cultures and health beliefs, use of interpreters, and clinical cross-cultural issues.
  • Facilitator’s Guide: Guidelines for healthcare organizations to conduct live, tailored follow-up sessions for learners who have completed the Quality Interactions program.
  • Live Training/Train the Trainer: We provide live leadership training sessions, large group seminars, and train-the-trainer programs to develop expertise within an organization to facilitate live sessions using the facilitator's guide.
  • Quality Interactions E-Newsletter: Quarterly e-newsletter for all Quality Interactions participants that reinforces specific learning areas and provides updates on latest research and policy on cross-cultural care and disparities.

If this sounds like the type of training your staff of physicians, nurses and other healthcare professionals want and need, take a moment now and email us at  .

A member of our team will be in touch with you within 24 hours; in most cases, much sooner.

Again, for more information, that's


Co-Founders of Quality Interactions®


Joseph R. Betancourt, MD, MPH


  • Director, The Disparities Solutions Center
  • Senior Scientist, Institute for Health Policy, Mass General Hospital
  • Director for Multicultural Education, Mass General Hospital
  • Associate Professor of Medicine, Harvard Medical School

Alexander R. Green, MD, MPH


  • Associate Director, The Disparities Solutions Center
  • Senior Scientist, Institute for Health Policy, Mass General Hospital
  • Chair, Cross-Cultural Care Committee, Harvard Medical School

J. Emilio Carrillo, MD, MPH

  • Vice President of Community Health Development of the NewYork-Presbyterian Hospital
  • President and Chief Medical Officer of the NewYork-Presbyterian Community Health Plan where he directs the Institute of Healthcare Access Research
  • Associate Professor of Clinical Public Health, and Associate Professor of Clinical Medicine at the Weill Medical College of Cornell University

For more information:  http://qualityinteractions.org/about_us/mccg_founders.html