Language Line Services Introduces  Web-Based Language Access Portal for the Healthcare Community using Smartphones, iPads and Other Mobile Devices

- All-in-one integrated portal designed for mission critical language access and cultural compliance needs of healthcare organizations -


Click on the image above to visit the new Healthcare Portal



MONTEREY, Calif. (December 14, 2011) - To provide healthcare
organizations nationwide a place to stay informed with information
related to language access in healthcare, Language Line Services has
launched a new all-in-one, multi-device online portal
(http://healthcare.languageline.com).

Language Line Services, the global leader in interpretation and
translation services, is enabling access to healthcare providers to aid
in the support of effective communication between healthcare providers
and limited English proficient (LEP) patients.

New regulatory requirements for patient-centered and effective
communication from The Joint Commission require hospitals to ensure
programs and policies are in place to mitigate risks to patient safety.

Medical professionals can now manage important tasks including...
  • access to professional interpreters,
  • translation of vital medical documents,
  • localization ("translating" web content),
  • cultural sensitivity training,
  • legal compliance,
  • language proficiency testing
...and a myriad of other tools and resources through this portal.

"This will be the only language access portal I will need," said Louise
Behiel, Manager of Interpretation and Translation Services for Alberta
Health Services. "What this site does is speak directly to healthcare
professionals in an extremely organized way. It's great to be able to go
to one place and click one button. It's intuitive, and you can even
access the portal from your smartphone or tablet computer."

With over 20 million over-the-phone interpreting calls taken in 2011
alone, Language Line Services is the global leader in language solutions
and has been the "first-responder" to the healthcare community often
struggling with the needs of an increasingly diverse patient population.

The country's ethnic minorities are projected to become the majority by
2050, according to the Pew Research Center, and the U.S. population is
expected to swell to 438 million over the next 40 years with immigrants
driving 82 percent of the growth.

"Language Line Services has grown during the past 30 years as the #1
language access provider in the healthcare, insurance, government and
emergency responders' economic sectors. It's clear that each one of
these industries has its own set of regulatory requirements and other
unique needs. With that in mind, this new portal is the first of
multiple sector-specific portals that Language Line Services will be
launching to support this evolving need," said Louis F. Provenzano, Jr.,
President & CEO of Language Line Services.

"There is a proven and direct correlation between effective, quality
communication and high patient-satisfaction scores that can give
hospitals a competitive edge as well as reduce malpractice claims and
adverse patient outcomes," Provenzano said.

"We are always on the frontlines in our field leading the drive for
quality standards to eliminate communication gaps between healthcare
providers and the communities for which they serve. This new portal will
become the nation's main center for information on language access in
healthcare, empowering hospitals with comprehensive tools, and making it
even easier for them to get the assistance they need," Provenzano added.

As clinicians increasingly use mobile devices such as iPads and
smartphones, the portal can seamlessly integrate into existing internal
systems. The site is designed to increase efficiency and productivity by
providing service access from any location, and through virtually any
device. Users are able to submit requests for reports, data, metrics,
and training information from one centralized point.

"This proactive tool for healthcare providers only reinforces Language
Line Services position as the industry leader," said Terry August,
Director of Marketing for the Healthcare Association of New York State
(HANYS). "A phenomenal job has been done capturing the regulatory
information related to language access requirements and promises to be a
helpful resource for busy healthcare staff."

For more information, visit http://healthcare.languageline.com or
contact Ms. Jeanette Anders, Manager of Healthcare Strategic Initiatives
at


About Language Line Services

Language Line Services, the global leader in telephone interpreting and
language solutions, serves clients in government, healthcare,
telecommunications, financial services, utilities, insurance and many
other industries by quickly connecting them to their customers, patients
and sales prospects in more than 170 spoken languages as well as
American Sign Language (ASL) and Mexican Sign Language (LSM). Language
Line Services is recognized as a trusted partner to thousands of public
and private organizations throughout the United States, Canada and the
United Kingdom, providing easy access to the industry's fastest language
interpreting service at highly competitive rates. For more information
about Language Line Services' suite of telephone, on-site and video
interpreting, document translation, interpreter assessment and training
programs, please call (800) 752-6096.

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