Interpretation and Translation Services for U.S. Federal Government Agencies

Effective Communication Brings the World Together

White Paper - "Innovations in Foreign Language Communication"

Why Government Agencies Choose Language Line Services >>

Proudly Serving These Federal Government Clients >>

GSA Contract Holder, Contract GS-10F-0460N >>

Bridging the Language Gap in Government

Shifting demographics and shrinking budgets test federal agencies on many levels. Language barriers post the greatest challenge as new costs and risks continue to emerge. To present diverse communities with meaningful access to government programs and services, agencies often need the assistance of a reliable, efficient language serves provider.

Addressing Language Needs at Home and Abroad

The need for broad language access within the government is driven chiefly by two directives:

Executive Order 13166 directs federal agencies to acknowledge language barriers and provide Limited-English Proficient persons with meaningful access to agency services.
The Department of Defense Directive 5160.41E establishes a Defense Language Program to meet the foreign language needs of the Department of Defense.

Whether during emergencies or routine business, the federal government’s ability to serve the public effectively depends on timely, accurate communication. The federal government, as a whole, has taken major steps to provide the public with the necessary language services. However, due to limited resources and personnel, the implementation of comprehensive language access programs remains uneven.

With nearly thirty years of experience, comprehensive capabilities, and an intimate familiarity with language dynamics in the administrative environment, Language Line Services is uniquely positioned to address the diverse needs of the federal government.

Helping You and Those You Serve

Each and every day, federal, state, and local government agencies rely on Language Line Services to help provide the public with effective access to government services. Language Line Services can interpret and translate over 170 languages and can offer an array of services that enable your agency to navigate language and cultural barriers.

Telephone Interpretation – Over-the-phone interpretation services provide quick access to trained, expert interpreters in 170+ languages 24/7.
Call Volume Scalability – Instantly scalable interpretation services that help manage the sudden surge in call volumes during disaster preparation response, recovery, and relief efforts.
High Volume Demand & Language Diversity – Immediate readiness to serve high-volume interpretation needs, in the broadest spectrum of languages, for walk-in federal offices or call centers serving the public nationwide.
Law Enforcement – Rapid connect systems and specialized training for interpreters who aid first responders and public safety officials at federal, state, and local agencies.
Document and Website Translations – Capabilities include written translation for technical and standard forms, documents, websites, manuals, and more.
Language Testing & Training Services – Services include over-the-phone language proficiency testing and online training available for bilingual agents and staff in over 50 languages and English. Language Line Services leads the way in this field. Our specialized programs prepare bilingual staff to provide a higher level of customer service to the limited English speaking public.
Federal Agency Language Plans and Audits – Assistance in planning, agency readiness, and auditing the effectiveness of outreach programs.